NCC is set to implement tariff reforms aimed at enhancing consumer experience in the telecom sector.
The Nigerian Communications Commission has revealed intentions to implement reforms designed to improve tariff transparency within the telecommunications sector.
In the upcoming months, telecom operators will be mandated to present consumers with straightforward and accessible tables detailing tariff plans, billing rates, and the terms and conditions linked to their services.
During the 93rd Telecoms Consumer Parliament held in Abuja on Friday, Dr. Aminu Maida, the Executive Vice Chairman and CEO of the NCC, made this announcement.
He emphasised that the initiative is a continuation of the Commission’s efforts to tackle consumer issues regarding data usage and the complexities of billing, which have been widespread in the industry.
DataReportal reveals that the global number of internet users has surpassed 5 billion, with Nigeria contributing 132 million connections to this total.
Nigerians dedicate an average of 4 hours and 20 minutes each day to social media, surpassing the global average and highlighting the significant role of digital interaction in their daily routines.
In 2024, Nigeria’s daily data usage reached an impressive average of 336 gigabytes per second, marking a significant 39 per cent rise from the prior year—highlighting the increasingly data-centric lifestyle embraced by many Nigerians.
Amidst the surge in digital engagement, numerous consumers in Nigeria express concerns that their data diminishes more rapidly than anticipated, a feeling frequently shared throughout the country.
“Furthermore, to tackle the intricacies of tariffs, the NCC has released Guidance on Tariff Simplification, mandating operators to offer transparent and easily understandable information regarding data plans and pricing,” Maida stated. “This transparency will empower consumers to make better-informed decisions about their data usage and billing.”
He explained that the reforms would require operators to implement this guidance, presenting consumers with tables detailing their tariff plans, billing rates, and all terms and conditions associated with the plans they subscribe to.
Earlier this year, the NCC analysed consumer complaints, revealing data depletion and billing issues as the top concerns. In response, the regulator directed Mobile Network Operators and Internet Service Providers to conduct audits of their billing systems, which reported no major issues.
Maida reiterated that operators will be required to present all tariff plans straightforwardly, with no hidden charges or ambiguous terms. This move is expected to increase consumer confidence and promote fairness in telecom billing practices.
In addition to tariff transparency, the NCC has focused on simplifying the process for consumers to understand how their data is being used, helping to reduce complaints about unexpected data depletion.
Through these reforms, the Commission seeks to create a telecom environment where consumers feel more informed and in control of their digital experiences.